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The importance of thoughtful touches in health care

Blogger-physician Aaron Neinstein, MD, offers today a nice, brief reminder of how small things in health care can make such a big difference. Noting that he received a thick, comfortable cloth robe instead of the "humiliating, cold, and uncomfortable paper gown" at a recent dermatology appointment, he writes:

Small touches like this robe can make a dramatic difference in the patient experience. This does not mean that “luxury” can or should replace high-level medical care. However, thoughtful touches like this robe can enhance and augment high quality medical care to make it even better, and we should not ignore these opportunities to make our patients feel more comfortable.

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